Refund Policy
At LE BANCHO, we value customer satisfaction and aim to provide a fair and transparent refund experience. Please review our policy below.
Refund Eligibility
Refunds are only applicable under the following conditions:
- Damaged, defective, or incorrect products received
- Refund request raised within 48 hours of delivery
- Products must remain unused, unwashed, and in original packaging with all tags attached
- Photo or video proof may be required for verification
Non-Refundable Items
The following items are not eligible for refunds:
- Sale items, limited drops, and discounted products may not be eligible
- Refunds are not applicable for sizing issues if size charts were provided
- Products damaged after use are not eligible
Refund Process
Our refund process follows these steps:
- Customer contacts support with order details and issue description
- Our team initiates verification and inspection
- Approved refunds are processed to original payment method or store credit
- Processing time may take several business days depending on payment provider
Return Shipping
Return shipping guidelines:
- Customers may need to return approved items before refunds are processed
- Reverse pickup availability depends on location
- Shipping charges may be non-refundable
Important Notes
Please note the following:
- LE BANCHO reserves the right to reject refund requests that do not meet policy conditions
- Delays may occur during high-volume sale periods
- Customers should ensure accurate order and shipping details before purchase
Contact Support
Need help with a refund? Our team is here to assist you.