Exchange & Return Policy

We want you to love your Le Bancho purchase. If you need to exchange an item, here's what you need to know:

• Timeframe: Exchanges are accepted within 7 days of delivery
• Condition: Products must be unused, unwashed, and in original packaging with all tags attached
• Eligibility: Exchanges are allowed only for size issues or damaged items
• Exclusions: Limited edition or sale items may not be eligible for exchange

Returns are accepted under specific conditions to ensure quality and authenticity:

• Accepted Returns: Only for damaged, defective, or incorrect products
• Proof Required: Customers must provide photos or video proof within 48 hours of delivery
• Refund Process: Refunds are processed after product inspection and approval
• Shipping Charges: Original shipping charges may be non-refundable

Understanding the shipping process for exchanges:

• Return Shipping: Customers may need to ship products back for exchange verification
• Reverse Pickup: Availability depends on your location and our logistics partners
• Replacement Shipping: Replacement products are shipped after quality check and approval
• Tracking: You will receive tracking information for both return and replacement shipments

Follow these simple steps to request an exchange or return:

1. Contact Support: Reach out to our support team via email or WhatsApp
2. Provide Details: Share your order ID and describe the issue clearly
3. Upload Proof: If the product is damaged or defective, upload photos or video evidence
4. Wait for Approval: Our team will review your request and provide instructions within 24-48 hours